Alimentos, drogas e venenos - qual a relação?

Conhecimento Compartilhado e a Relação Entre Recursos de TI, Alinhamento Operacional e Desempenho de Processos

Esta pesquisa investiga os efeitos do conhecimento compartilhado entre as áreas de TI e de negócios, e dos recursos e capacidades de TI no alinhamento operacional entre estas áreas e, consequentemente, no desempenho de processos de negócio. O estudo se baseia em dados coletados junto às áreas de TI e de retagurada (Back Office) de 36 empresas do Rio de Janeiro, que atuam em diferentes setores. ...

Asociación Americana de Gastroenterología Hormonas gastrointestinales e ingesta de alimentos

How Mineral - Rich States Can Reduce In e qual ity

What should governments in mineralrich states do about the gap between rich and poor populations (vertical in e qual ity), and the gap between mineralrich and mineralpoor regions (horizontal in e qual ity)? This chapter looks at how mineral wealth can affect vertical and horizontal in e qual ity, and what governments can do about it. It also explores the advantages and disadvantages of the dece...

A Psychometric Assessment of E-s-qual: a Scale to Measure Electronic Service Quality

As the Internet retailing market grows at an inceasing rate, those who use the Internet as a retailing channel have realised that service delivery and service quality are as important for the Internet environment as for the bricksand-mortar environment. The absence of a valid and reliable instrument to measure service quality in this new environment has, however, bedeviled the endeavors of both...

E-S-QUAL A Multiple-Item Scale for Assessing Electronic Service Quality

Using the means-end framework as a theoretical foundation, this article conceptualizes, constructs, refines, and tests a multiple-item scale (E-S-QUAL) for measuring the service quality delivered by Web sites on which customers shop online. Two stages of empirical data collection revealed that two different scales were necessary for capturing electronic service quality. The basic E-S-QUAL scale...